Customer care
Complaints Procedure
We want to hear when something has gone wrong, so we can put it right and improve.
How to complain
Open a support ticket from your account, or email support@demotunde.com. Please include your name, the email address on your account, what happened, any reference numbers and what you would like us to do.
What happens next
- We acknowledge your complaint within 2 business days.
- We investigate and may ask you for more information.
- We send you our response, with what we found and what we will do, within 15 business days. If we need longer, we will tell you why and when to expect an answer.
If you are not satisfied
If you are unhappy with our response, reply to it and ask for your complaint to be reviewed by a senior member of the team. Depending on where you live, you may also be able to refer your complaint to a consumer protection authority or ombudsman.
